Careers Senior Manager-Knowledge Management and Digital Marketing

Senior Manager-Knowledge Management and Digital Marketing


West Africa with frequent visits MicroSave's regional office in Nairobi, Kenya and 30% international travel

The successful applicant will have a total of 5-7 years’ work experience in designing, developing and managing marketing communication and branding strategies preferably in a consulting or professional services firm.


Key Functions will include:
  • Drive and expand marketing strategy for Réseau Helix, MicroSave and the knowledge portal
  • Develop relevant content topics to reach the company’s target customers.
  • Create, curate, and manage all published content (images, video and written) with cross promotion across MicroSave sister sites where appropriate.
  • Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
  • Conduct online advocacy and open a stream for cross-promotions.
  • Manage CRM activities and act as a super user.
  • Develop and expand community and/or influence outreach efforts.
  • Design, create and manage promotions and Social ad campaigns.
  • Manage efforts in building online reviews and reputation.
  • Analyze key metrics and tweak strategy as needed across all social platforms: 
  • Compile reports for management showing results (ROI).
  • Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
  • Develop organizational elements in order to implement a proactive process for capturing customer feedback and driving interaction on the various channels.
Qualities & Skills: This position requires an energetic, self-motivated person who has a strong demonstrable background in Knowledge Management, Marketing and Communications ideally in the context of Digital Financial Services.

Other relevant skills include:
  • Bilingual with French being a native language and good written and spoken English
  • Strong written and verbal communication skills
  • Good prioritization and problem solving skil
  • Motivated, self –directed and able to build a collaborative team with little supervision
  • Proficiency win marketing automation and blogging software
  • Solid knowledge of website analytics tools
  • Working knowledge of ad serving tools, HTM,CSS AND Java Script development
  • Member of the Chartered Institute of Marketers a plus.
Education: Bachelor’s level degree in Marketing, Communications, Business or a related field, Masters in Business Administration degree and added advantage.
Compensation: A competitive compensation will be negotiated with the right candidate, commensurate with experience and skills. Please state current and salary expectations in your application.
Availability:  State availability (notice period) in your application letter. 
Correspondence:Applications and detailed CV to be addressed to MicroSave HR Manager-Africa and sent by email to, marking the subject as: SENIOR MANAGER-KNOWLEDGE MANAGEMENT AND DIGITAL MARKETING
Applications not meeting minimum requirements will not be considered.  Only shortlisted candidates will be contacted
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For almost 20 years, MicroSave has:

  • Improved credit, savings, insurance and payments products by understanding the poor's financial needs, aspirations, perceptions and behaviours
  • Converted clients to a market-led approach
  • Published papers offering key insights into financial inclusion in Africa and Asia
  • Trained thousands of leading financial inclusions specialists
  • Developed newsletters, notes, research papers with a more global perspective

MicroSave In Numbers

  • Worked with over 200 banks, MFIs and MNOs
  • Helped to develop and test over 200 different financial inclusion products and channels
  • Supported seven MFI transformations and a bank listing in Africa
  • Designed and implemented nearly 75 digital finance projects across Africa, Asia and Latin America
  • Implemented Social Performance Management systems for 23 clients
  • Researched and published in-depth financial market intelligence for 56 African and Asian countries
  • Published over 550 papers, focus and briefing notes, and other print, and online publications
  • Developed 35 toolkits translated into over 15 languages