Signature Projects

Strategy and public policy design

MSC’s work with governments on public policy covers food security, agriculture, health, energy, and financial inclusion. In a recent engagement, MSC examined the National Food Security Act (NFSA) to identify gaps. The Government of India plans to use our recommendations to develop a strategy on better nutritional outcomes through NFSA. In another key engagement, MSC aided the redesign of Pradhan Mantri Jan Dhan Yojana (PMJDY), India’s flagship financial inclusion program, which helped open more than 300 million bank accounts.

Innovation, pilot design, and testing

MSC helps design innovative solutions for complex problems, conducts pilot testing, and creates strategies. A notable engagement in this regard has been MSC’s advisory support to the Government of Indonesia. We developed a strategy for its electronic know-your-customer (e-KYC) process, which will have a positive impact on the 60 million-plus unbanked people in Indonesia.

Implementation support

MSC provides strategic support to government-led large-scale programs by establishing technical support units and project management units. A key intervention in this area has been the Pathways to Enhancing Financial Inclusion (PEFI) project. PEFI was established to achieve the Sustainable Development Goals by supporting NITI-Aayog (National Institution for Transforming India), the policy think tank of the Indian government.

Government-to-person (G2P) programs

MSC’s work with governments spans G2P infrastructure, as well as the design, test, and roll out of G2P programs. Key projects in this area include the development of a roadmap for the Government of Malawi to transition to digital G2P payments, and the PAHAL and Ujjwala LPG (cooking gas) programs in India. MSC’s interventions helped the Indian government to eliminate 33 million duplicate or “ghost” beneficiaries. MSC also provided critical inputs to Bantuan Pangan Non-Tunai (BPNT), the program for food subsidy transfer in Indonesia. The program reached 5 million beneficiaries in 2018 and will reach 10 million by 2019.

Monitoring and evaluation

MSC’s monitoring and evaluation support helps clients to improve their systems and processes. A key assignment in this area was the direct benefit transfer (DBT) initiative in fertilizer in India, where we worked on reforms in the fertilizer distribution system. The government rolled out DBT across India based on our recommendations, and will have an impact on 118 million farmers.

Process re-engineering and digitization

MSC optimizes processes for large-scale government programs through human-centered design and our process design toolkit. We redesigned processes for the rural employment program (MGNREGA) in the state of Jharkhand in India. MSC’s intervention helped to reduce the time taken to pay beneficiaries from 28 days to one day for MGNREGA workers who use India Post accounts to receive funds.