Client Protection

Client ProtectionMicroSave provides support to financial institutions, regulators, investors, advocacy agencies in researching and implementing client protection principles in financial institutions.  

We have been working in the area of client protection for over a decade and have a dedicated team of experts that have supported organisations across Asia and Africa to integrate client protection principles.

To help organisations institutionalize implementation of client protection principles (CPP), MicroSave offers the following support.

  • Compliance assessment on CPPs and code of conducts
  • Support in integrating CPP in operational structures like delinquency management, internal audit, staff selection and incentivisation, etc.
  • Support in reporting to Microfinance Transparency on responsible pricing
  • Alignment of staff incentives in conformation with the CPPs
  • Offer trainings to the staff of financial service providers on client protection and aligning business processes to ensure client protection

Some of our clients include: ACCION International, Banko Sentral Ng Pilipinas and leading financial service providers in Africa and Asia. We also support donors, financial institutions, member based institutions (e.g. producer companies and cooperatives) and government agencies.

Click here to contact us for more information about how we implement our client protection services and principles.