Assessing Emerging Consumer Risk in Digital Financial Services: Global
CGAP and the Omidyar Network hired MicroSave to investigate emerging consumer risk (fraud, data privacy and protection, etc.) through a four-country in-depth research project. We selected Bangladesh, India, the Philippines and Uganda, to get a mixture of regulatory approaches, business models, and market conditions in countries where DFS has been in place for sufficient time, and reached a scale where risks can be well identified and analysed. MicroSave coordinated with the market actors, managing demand-side surveys/focus groups of consumers, and collected relevant supply-side data and insights. It conducted detailed secondary research for each country, synthesising key data and insights, confirmed by desk reviews. We prepared a synthesis paper, as well as stand-alone country case studies, outlining key findings and conclusions to monitor and mitigate risks to consumers and providers, along with a framework of risks and cost-effective solutions, and promising avenues.