Consulting Services for Eko in India
Eko India Financial Services, a business correspondent (agent) service provider for India's two largest banks, provides basic savings and remittance services to customers (nearly 80% of whom are migrants or the unbanked section of the population) through mobile banking. Eko has processed 3.1 million transactions worth USD 410 million, for approximately 1 million unique customers, through a network of 1,600 agents across Bihar, Delhi, and Jharkhand. Eko has diversified its product portfolio, broad-based its partnership and expanded to Bihar, U.P. and Maharashtra. MicroSave has been closely engaged with Eko since 2008, working on risk management; market research; product and channel innovation; operational support; process improvement; marketing; and agent management and training.