Credit Process Re-engineering for Housing Finance Bank Limited, Uganda
We worked with the Housing Finance Bank Limited (HFBL) to help them achieve operational excellence for a superior customer experience; high staff productivity and efficiency; quick turn round time; better credit underwriting standards; and high sales growth.
The team supported the Bank with:
Review of critical business processes covering Business Loans, Corporate Loans, Swift Loans and Mortgage Loans product
Implementation of the re-engineered processes to attain the desired operational excellence