Responsible Finance Projects Client Orientation and Protection Training for MFIs in Ghana

Projects

  • Client Orientation and Protection Training for MFIs in Ghana

    “Responsible Finance, Banking Supervision, Financial Literacy and Consumer Protection” (Responsible Finance Project) is a component of GIZ’s programme with the specific objective of ensuring that “micro, small and medium-sized enterprises, economically active low-income households and students have a better understanding of loan and savings product as well as enjoy better client service and consumer protection in the banking sector”.

    MicroSave was contracted by the Responsible Finance Project to refine client orientation and protection training materials and deliver training to field and frontline staff and senior managers and board member of 38 MFIs. The training comprised modules on customer service, consumer protection, financial education and product marketing. 

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