In 2017, the government of Indonesia launched the Bantuan Pangan Non Tunai (BPNT) programme. This aimed to digitise and replace the existing subsidised rice distribution programme, known as Raskin. This programme is the largest social transfer initiative to be digitised in the country. BPNT will set the blueprint for digitising all government-to-people programmes in Indonesia. At its initial phase, the programme was launched in 44 cities with 1.4 million beneficiaries.
The Ministry of Social Affairs (MoSA), which is the implementing ministry of the programme, requested MicroSave to conduct an operations evaluation of the implementation in 2017 and to suggest recommendations for future scale up in 2018. The assessment included a survey of e-Warungs (retailers appointed by banks or MoSA to distribute the food) and beneficiaries spread across 43 cities where BPNT was rolled out. The report identifies the key issues faced in the implementation of the programme and collates the feedback from beneficiaries and retailers on the implementation. The report also provides policy recommendations that MoSA can consider during the scale-up of the programme in 2018 and beyond.