Library Publications Building MIS Capacity for Social Performance Reporting

Building MIS Capacity for Social Performance Reporting

28 Jul 2015 6512
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Alalay sa Kaunlaran, Inc. (ASKI), a Philippine microfinance institution (MFI) and staunch advocate of Social Performance Management, embarked on a project ‘Towards SPM Excellence’ with Opportunity International Australia and MicroSave to strengthen its capacity to use social performance information in decision making and thereby intensify its accountability to the mission. In 2014, ASKI received technical assistance and embarked on translating its mission and social goals into social objectives with a set of SP indicators and targets.

This Briefing Note describes the processes that ASKI followed to determine MIS requirements and the initial steps that were taken in 2014 to improve the MIS so that Social Performance reporting was brought into balance with Financial Performance reporting. This BN describes the way in which ASKI arrived at which indicators to track, the frequency of reporting and the co-ordination / role which the departments played so as to report using a Social Performance Dashboard.

Please read the first 2 BNs on ASKI series here:

http://www.microsave.net/resource/developing_a_tool_to_measure_client_satisfaction_and_protection#.Vb4wlfmqqko

http://www.microsave.net/resource/reinforcing_the_role_of_the_board_in_social_performance_management
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