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Client Protection Lessons for the Microfinance SectorBriefing Notes Author: Amit Garg and Anirban Roy
Published: July 19, 2012
This Note explains how clients perceive 'client protection' and what the stakeholders can do to fulfil clients' expectations for protection on financial matters. Based on client inputs, financial institutions can prioritise their efforts to implement CPPs. Ranking of CPPs can highlight what really matters to clients and accordingly management systems can be put in place. Integrating clients' preferences within the customer service framework can help MFIs improve their performance.