Related ResourcesManaging Agent Networks to Optimise E- and M-Banking Systems Part-2
Do the M-PESA Rails Contribute to Financial Inclusion?
A substantial proportion of the Kenyan population is using M-PESA as an addition to bank savings accounts, and less frequently, as a full-scale substitute. The worry among financial inclusion proponents and banks is that poor people will use M-PESA as a substitute for formal institutions. The note examines progress towards financial inclusion in Kenya, and concludes that while M-PESA's rails offer the potential, Kenya may yet have to wait to realise comprehensive, commercially sound, affordable and effective financial inclusion.