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Catalysing Capacity Development: Micro-Finance in India - Training Needs Assessment
With the exponential growth of the microfinance sector in India, there is an increasing realisation of the need to address the aspect of (lack of) sufficient capacity building and assistance in order to manage this growth.This study focuses on the training and capacity building requirements...
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The paper highlights the importance of training and capacity building and how it still remains the single biggest challenge in the microfinance sector. The paper stresses that in line with private sector business, MFIs need to start seeing training as an investment rather than expense. To...
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Employee Relationship Marketing
Briefing Notes Author: Lisa Parrott and Marion HudsonPublished: January 21, 2005
Abstract:
Employee Relationship Marketing (ERM) is the process of creating, maintaining and enhancing strong, value-laden relationships with staff. This note focuses on various facets of ERM like – features of a well developed ERM strategy, where does ERM begin, how to meet the customers needs – internal and external customers of the MFIs. The note describes how ERM as a powerful communication tool provides staff with information that enables them to meet the needs of the customer, whilst working towards corporate objectives. Other aspects of ERM discussed in the note include – hiring the right people and ways to measure changes in service quality that demonstrate improvements made so far.
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