Related Resources

Research Methodologies
"Portfolios of the Poor offers new thinking about how the world’s poorest communities manage their financial lives. To uncover these intimate details, researchers designed a study in which they interviewed poor households twice a month over the course of a year, and recorded the...
141.87 KB

Enhancing Responsiveness to Clients through the Feedback Loop 

Author: Michael McCord
Published: January 15, 2002


The note briefly discusses the eight phases in Feedback Loop and its significance in responding effectively to customer information. The eight phases of the loop are—information collection, information consolidation, analysis, reporting, decision making, delegation, communication, and implementation. It also draws lessons from five MFIs, which adopted this feedback loop, some of which include—client focused product innovations, improvements in systems, and issues related to time, cost and sustainability.

Tags: Microfinance institution , Customer service , Service delivery mechanisms , Financial inclusion , Microfinance , BN4 , BN 4

0 Comment
0 Likes Like
153.3 KB

Leave a Comment