Related Resources

What Do Clients Want in E/M-Banking Agents?
This Note describes clients' preferences for desired agent profiles in India, and looks at how this data could be used when selecting agents. It concludes that agent selection must consider many aspects key to the viability of the business, such as the capacity to scale up and the ability...
118.05 KB

Innovation and Adaptation on the M-PESA Rails


This note examines some of the savings and related services offered to the low income market segment using M-PESA ‘rails', and highlights the challenges they face. The institutions using M-PESA are working in different areas of financial services, offering savings, loans, health and life insurance, pension and investment products. It concludes that: 1. the whole cycle of deposit and withdrawal (or indeed loan repayment) through M-PESA therefore becomes an expensive proposition for the customer; and 2. at present financial institutions appear unsure about the overall costs and benefits arising out of their partnerships with M-PESA. All are busy sorting out the operational issues due to integration challenges, and the difficulties of communicating the proposition to customers.

Tags: Mobile banking , Mobile money , Mobile wallet , Agent banking , MKesho , Agent networks , Payment systems , Payment service provider , BN93 , BN 93

0 Comment
0 Likes Like
66.04 KB

Leave a Comment