Library Publications Orality and Microsavings

Orality and Microsavings

05 Jan 2010 10426
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Because the services and operations of MFIs are alpha-numeric, they could have a significant impact on illiteracy and innumeracy, as well as strengthen their own control systems, simply by orienting their retail interfaces towards the needs of illiterate people. This note examines the challenges of retailing to illiterate people, and some of the opportunities ahead.

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