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Process Mapping in Practice  

Abstract:

This note discusses process mapping - a technique that makes workflows visible. A process map is a flowchart that shows who is doing what, with whom, when, for how long and with what documents. This note outlines the steps in process mapping which include - identifying and prioritising operational gaps. It documents the benefits of process mapping, explores the challenges and suggests ways to overcome them.

Tags: BN41 , BN 41 , MicroSave , Microfinance , Uganda , Southern Africa , FINCA , CMF (Commercial Microfinance Ltd.) , Process mapping , Process testing , Action research , Microfinance institution , MFIs , Risk containment , Financial services

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