Process Mapping in PracticeResearch Papers Author: Henry Sempangi, David Cracknell, Hermann Messan, Madhurantika Moulick
Published: March 01, 2005
This paper summarises the experience that MicroSave has gained in process mapping through working with its Action Research Partners. It highlights key benefits, which can be achieved through process mapping. It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank in Kenya. Finally it provides tips on how to overcome common challenges faced during the process mapping exercise.