Process Mapping in Practice

Abstract:

This paper summarises the experience that MicroSave has gained in process mapping through working with its Action Research Partners. It highlights key benefits, which can be achieved through process mapping. It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank in Kenya. Finally it provides tips on how to overcome common challenges faced during the process mapping exercise.

Tags: Risk management, Tanzania Postal Bank, Microfinance institution, MicroSave, Process mapping, MFIs, Microfinance, Process analysis, Financial service providers, Financial services