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Lessons from Pilot Testing - Financial Services
This paper presents key lessons learned from MicroSave’s work with its Action Research Partners on pilot testing new financial services. Lessons are derived from successes and failures and offer the opportunity for other institutions to benefit from a wealth of product development...
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Managing Micro and Small Enterprises Lending
The note discusses the prevalence of group lending methodology which has been in existence for quite some time now. Majority of the MFIs use this methodology for their operations and are well versed with its nuances. Individual Lending (IL) has emerged out as a new product that many MFIs have...
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Responsible Finance: Concepts and Challenges

Briefing Notes Author: Veena Yamini A and Sunil Bhat
Published: July 20, 2012

Abstract:

Responsible finance (RF) is simply offering financial services in an accountable, transparent and ethical manner. By definition, responsible finance must focus on financial service providers, (their practices, what they do or do not do) and on clients, (mainly aimed at improving their capacities to access and use high quality financial services). Responsible finance is clearly essential for the longer-term success of any financial service business serving the poor. This Note highlights the relationship between responsible finance, social performance management and client protection and discusses the opportunities and challenges for MFIs trying to deliver services to the poor in a responsible manner.


Tags: BN128, BN 128, MicroSave, Financial services, Client protection, Responsible finance, MFIs, Microfinance institution, Financial capability, Social performance management, SPM, Client protection principles, Microfinance, Customer protection

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