Related Resources

Corporate Brand and Identity  - Why They Are Important for MFIs
Branding decides the position, reputation or image of an organisation in the market whether they want one or not. This note focuses on significance of corporate branding and lessons learned therein. It states that brand development should start with the MFI identifying its competitive...
310.58 KB
Institutionalising Risk Management for MFIs – Framework and Challenges 
This note is based on MicroSave’s experience in developing risk management policies within its Action Research Partners (ARPs). It underlines a number of aspects that institutions seeking to adopt effective, proactive and integrated risk management must address—oversight shifts,...
175.47 KB

Strategic Marketing for MicroFinance Institutions

Author: Leonard Mutesasira, David Cracknell, Rob Hudson, Graham A.N. Wright
Published: January 06, 2004


This note analyses the role of strategic marketing in optimising the delivery and communication systems of MFIs. MicroSave and a leading marketing company, TMS, have developed a frame of reference for the microfinance industry. The note brings out three central strategies—corporate brand and identity, product strategy, and product delivery & customer service strategy, which can help existing MFIs to increase/ retain their customer base. In the core of these strategies, the note explains that there are four key information packages which would cover the entire aspects of MFIs’ marketing strategies. These are—market analysis, customer analysis, competition analysis and PEST (political, economic, social and technological) analysis. The note concludes with the remark that strategic marketing may lead to staff satisfaction, customer loyalty, developmental impact and higher profitability.

Tags: Uganda Microfinance union , BN22 , BN 22 , Corporate brand & identity , Microfinance , Strategic marketing , Product marketing , Customer service , Equity Bank , Tanzania Postal Bank , Teba Bank

0 Comment
4 Likes Like
343.79 KB

Leave a Comment