Showing results for "agent+network"
MSC supported the Airtel Payments Bank (APB) to expand its banking agent network across the underserved regions of Uttar Pradesh and Bihar. Rural India remains costly and difficult to serve, despite ambitious financial inclusion efforts. Rural areas have sparse infrastructure and limited presence of formal banking outlets, which limits access to cash-in/cash-out (CICO) services and […]
CICO agents are vital to the growth of digital financial services in India. Yet, they continue to face significant challenges, which include unreliable operations, limited product diversity, weak grievance redress mechanisms, and low representation of women. These issues limit customer satisfaction, reduce agent viability, and constrain financial inclusion at scale. MSC collaborated with Airtel Payments […]
Kenya’s leadership in digital financial inclusion has been driven by mobile money and CICO agents. However, to sustain this growth commercially viable, user-centric, and high-quality services are required. While early progress in interoperability among mobile money operators is encouraging, gaps remain in network optimization, stakeholder alignment, and customer experience. Kenya needs a shared agent network […]
Ethiopia’s Somali region is facing its worst drought in four decades. The calamity has left an estimated 55% of its population in urgent need of food and water. While digital financial services present a critical channel to deliver humanitarian cash and voucher assistance, the early stage of Ethiopia’s DFS ecosystem and the limited capacity of […]
The Pathways to Enhancing Financial Inclusion in India (PEFI) initiative tested and scaled solutions to strengthen cash-in-cash-out (CICO) agent networks in India. While CICO agents are critical to the extension of reliable financial services to underserved communities, yet many face lifecycle challenges that hinder their performance and threaten their sustainability. This initiative intended to empower […]
MSC used geospatial analysis to help the Airtel Payments Bank (APB) identify optimal locations for new agents in Uttar Pradesh and Bihar to extend financial services to underserved and unserved areas.