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Showing results for "agent+network"

Media release

As Digitalization Grows, Will Indonesia’s Agent Networks Survive?

This blog explores how Indonesia’s banking agents continue to bridge cash-based and digital financial services. It highlights their evolving role as they promote financial inclusion, support last-mile communities, and ensure that digital financial services remain accessible, trusted, and inclusive.

Publication

Gender-disaggregated data (GDD) analysis of cash-in cash-out (CICO) agent networks

The guide provides an end-to-end framework for gender-disaggregated data (GDD) analysis in cash-in cash-out (CICO) networks. It helps providers better understand agent performance, particularly that of female agents, and translate those insights into targeted, evidence-based support.

Projects

Indonesia: Gender-disaggregated analysis of bank agents network (2025)

MSC analyzed gender-disaggregated data in Indonesia’s agent networks to identify barriers, compare performance, and recommend strategies to strengthen the sustainability and impact of female agents.

Projects

Bangladesh, Indonesia and Nigeria: Scaling female agent networks

MSC is working with key financial service providers (FSPs) in Bangladesh, Indonesia, and Nigeria to scale gender-intentional solutions. Our work will help onboard female agents, address social norms, and develop credit products to boost inclusion and impact.

Projects

The use of geospatial intelligence to expand agent networks in rural India

MSC supported the Airtel Payments Bank (APB)  to expand its banking agent network across the underserved regions of Uttar Pradesh and Bihar. Rural India remains costly and difficult to serve, despite ambitious financial inclusion efforts. Rural areas have sparse infrastructure and limited presence of formal banking outlets, which limits access to cash-in/cash-out (CICO) services and […]

Projects

Building sustainable and viable agent networks in India

CICO agents are vital to the growth of digital financial services in India. Yet, they continue to face significant challenges, which include unreliable operations, limited product diversity, weak grievance redress mechanisms, and low representation of women. These issues limit customer satisfaction, reduce agent viability, and constrain financial inclusion at scale. MSC collaborated with Airtel Payments […]