{"version":"1.0","provider_name":"MicroSave Consulting (MSC)","provider_url":"https:\/\/www.microsave.net\/fr","title":"Service \u00e0 la client\u00e8le par les centres d\u2019appel - MicroSave Consulting (MSC)","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"amflNiEL6v\"><a href=\"https:\/\/www.microsave.net\/fr\/blog\/2012\/08\/26\/service-a-la-clientele-par-les-centres-dappel\/\">Service \u00e0 la client\u00e8le par les centres d\u2019appel<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.microsave.net\/fr\/blog\/2012\/08\/26\/service-a-la-clientele-par-les-centres-dappel\/embed\/#?secret=amflNiEL6v\" width=\"600\" height=\"338\" title=\"&#8220;Service \u00e0 la client\u00e8le par les centres d\u2019appel&#8221; &#8212; MicroSave Consulting (MSC)\" data-secret=\"amflNiEL6v\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.microsave.net\/fr\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.microsave.net\/fr\/wp-content\/uploads\/2012\/08\/customer-service.jpg","thumbnail_width":800,"thumbnail_height":366,"description":"Cet article pr\u00e9sente le r\u00f4le des centres d'appel dans la communication avec les clients cibl\u00e9s par les initiatives d\u2019inclusion financi\u00e8re, ainsi que les enseignements et les d\u00e9fis li\u00e9s \u00e0 la mise en place et \u00e0 la gestion de ces centres d'appel. Au fur et \u00e0 mesure que les initiatives d\u2019inclusion financi\u00e8re gagneront en maturit\u00e9 et que la concurrence s'intensifiera, les centres d'appel destin\u00e9s \u00e0 soutenir le service \u00e0 la client\u00e8le deviendront des facteurs de diff\u00e9renciation essentiels. Il n'est pas d\u00e9raisonnable d'affirmer en effet qu'un centre d'appel de qualit\u00e9 est indispensable pour instaurer la confiance dans les syst\u00e8mes bancaires \u00e9lectroniques et mobiles \u00e9mergents."}