{"id":2422,"date":"2019-05-14T11:47:50","date_gmt":"2019-05-14T09:47:50","guid":{"rendered":"https:\/\/www.microsave.net\/fr\/?p=2422"},"modified":"2024-05-22T11:22:56","modified_gmt":"2024-05-22T05:52:56","slug":"une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux","status":"publish","type":"post","link":"https:\/\/www.microsave.net\/fr\/blog\/2019\/05\/14\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\/","title":{"rendered":"Une question de confiance : La pr\u00e9vention des risques clients dans les services financiers digitaux"},"content":{"rendered":"<h3><strong>Une question de confiance :\u00a0<\/strong><strong>La pr\u00e9vention des risques clients dans les\u00a0<\/strong><strong>services financiers digitaux<\/strong><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2434 size-full\" src=\"https:\/\/www.microsave.net\/fr\/wp-content\/uploads\/2024\/01\/Mitigating-risk_MSC.jpg\" alt=\"\" width=\"800\" height=\"366\" \/><\/p>\n<p><em>Graham A.N. Wright, Juin 2015<\/em><\/p>\n<p>Ce rapport synth\u00e9tise les r\u00e9sultats de quatre \u00e9tudes sur l&#8217;experience client au Bangladesh, en Colombie, aux Philippines et en Ouganda. Il montre que les pannes de services, la facturation de frais excessifs ou non autoris\u00e9s, le manque de liquidit\u00e9 et l\u2019envoi d\u2019argent \u00e0 un mauvais num\u00e9ro, entre autres, ont tous un impact sur la cr\u00e9dibilit\u00e9 des services financiers digitaux.<\/p>\n<button class=\"simplefavorite-button\" data-postid=\"2422\" data-siteid=\"1\" data-groupid=\"1\" data-favoritecount=\"0\" style=\"box-shadow:none;-webkit-box-shadow:none;-moz-box-shadow:none;background-color:#ffffff;border-color:#5a5a5a;color:#ffffff;\"><i class='fa fa-bookmark-o unfavorite'><\/i><\/button>","protected":false},"excerpt":{"rendered":"<p>Ce rapport synth\u00e9tise les r\u00e9sultats de quatre etudes sur l&#8217;experience client au Bangladesh, en Colombie, aux Philippines et en Ouganda. Il montre que les pannes de services, la facturation de frais excessifs ou non autoris\u00e9s, le manque de liquidit\u00e9 et l\u2019envoi d\u2019argent \u00e0 un mauvais num\u00e9ro, entre autres, ont tous un impact sur la cr\u00e9dibilit\u00e9 des services financiers digitaux.<\/p>\n","protected":false},"author":1031,"featured_media":40960,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5452],"tags":[],"region":[5526,5530,5518,5519],"class_list":["post-2422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rapports","post_theme-technologie-et-canaux-numeriques","post_theme-protection-des-donnees","post_theme-protection-consommateur","resource_type-rapport","region-asie-du-sud-est","region-afrique-de-lest","region-amerique-latine","region-asie-du-sud"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Une question de confiance : La pr\u00e9vention des risques clients dans les services financiers digitaux - MicroSave Consulting (MSC)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsave.net\/fr\/blog\/2019\/05\/14\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Une question de confiance : La pr\u00e9vention des risques clients dans les services financiers digitaux - MicroSave Consulting (MSC)\" \/>\n<meta property=\"og:description\" content=\"Ce rapport synth\u00e9tise les r\u00e9sultats de quatre etudes sur l&#039;experience client au Bangladesh, en Colombie, aux Philippines et en Ouganda. Il montre que les pannes de services, la facturation de frais excessifs ou non autoris\u00e9s, le manque de liquidit\u00e9 et l\u2019envoi d\u2019argent \u00e0 un mauvais num\u00e9ro, entre autres, ont tous un impact sur la cr\u00e9dibilit\u00e9 des services financiers digitaux.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsave.net\/fr\/blog\/2019\/05\/14\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\/\" \/>\n<meta property=\"og:site_name\" content=\"MicroSave Consulting (MSC)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MicroSaveConsultingFR\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-14T09:47:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-22T05:52:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsave.net\/fr\/wp-content\/uploads\/2019\/05\/125-Une-question-de-confiance-Copy-Copy-Copy.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"589\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rebecca Szantyr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MicroSaveFR\" \/>\n<meta name=\"twitter:site\" content=\"@MicroSaveFR\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rebecca Szantyr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/blog\\\/2019\\\/05\\\/14\\\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/blog\\\/2019\\\/05\\\/14\\\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\\\/\"},\"author\":{\"name\":\"Rebecca Szantyr\",\"@id\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/#\\\/schema\\\/person\\\/0434c54ec0112b2df6b94a87a3f4f0ba\"},\"headline\":\"Une question de confiance : La pr\u00e9vention des risques clients dans les services financiers digitaux\",\"datePublished\":\"2019-05-14T09:47:50+00:00\",\"dateModified\":\"2024-05-22T05:52:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/blog\\\/2019\\\/05\\\/14\\\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\\\/\"},\"wordCount\":101,\"publisher\":{\"@id\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/blog\\\/2019\\\/05\\\/14\\\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/125-Une-question-de-confiance-Copy-Copy-Copy.jpg\",\"articleSection\":[\"Rapports\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/blog\\\/2019\\\/05\\\/14\\\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\\\/\",\"url\":\"https:\\\/\\\/www.microsave.net\\\/fr\\\/blog\\\/2019\\\/05\\\/14\\\/une-question-de-confiance-la-prevention-des-risques-clients-dans-les-services-financiers-digitaux\\\/\",\"name\":\"Une question de confiance : La pr\u00e9vention des risques clients dans les services financiers digitaux - 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