{"id":5400,"date":"2021-04-28T21:37:28","date_gmt":"2021-04-28T19:37:28","guid":{"rendered":"https:\/\/www.microsave.net\/fr\/?p=5400"},"modified":"2024-05-24T12:37:42","modified_gmt":"2024-05-24T07:07:42","slug":"retour-sur-notre-webinaire-la-nouvelle-ere-de-lexperience-client-dans-les-services-financiers-classiques-et-digitaux","status":"publish","type":"post","link":"https:\/\/www.microsave.net\/fr\/blog\/2021\/04\/28\/retour-sur-notre-webinaire-la-nouvelle-ere-de-lexperience-client-dans-les-services-financiers-classiques-et-digitaux\/","title":{"rendered":"Retour sur notre webinaire : La nouvelle \u00e8re de l&#8217;exp\u00e9rience client dans les services financiers classiques et digitaux"},"content":{"rendered":"<h1 style=\"font-size: 36px;\">Retour sur notre webinaire : La nouvelle \u00e8re de l&#8217;exp\u00e9rience client dans les services financiers classiques et digitaux<\/h1>\n<p>La Covid-19 a profond\u00e9ment impact\u00e9 les modes de consommation et l&#8217;exp\u00e9rience client pour plusieurs institutions. Comprendre les attentes des consommateurs n&#8217;a jamais \u00e9t\u00e9 aussi crucial. Optimiser l&#8217;exp\u00e9rience des clients reste et demeure un enjeu vital pour toutes les institutions en g\u00e9n\u00e9ral et les institutions\/\u00e9tablissements financiers en particulier, compte tenu du caract\u00e8re hautement concurrentiel du secteur et de la criticit\u00e9\/sensibilit\u00e9 de leur activit\u00e9.<br \/>\nPour en parler Achille Tefong, manager chez MicroSave Consulting ( MSC ) \u00e9tait\u00a0accompagn\u00e9\u00a0de Maimouna Sene, consultante ind\u00e9pendante sp\u00e9cialis\u00e9e en exp\u00e9rience client et Alain-Claude Nono, directeur g\u00e9n\u00e9ral chez MTN services financiers mobile au Cameroun et Yann Akind\u00e9l\u00e9, directeur g\u00e9n\u00e9ral de l&#8217;ACEP Cameroun<br \/>\nSession \u00e0 r\u00e9-\u00e9couter ci-dessous<\/p>\n<p>&nbsp;<\/p>\n<button class=\"simplefavorite-button\" data-postid=\"5400\" data-siteid=\"1\" data-groupid=\"1\" data-favoritecount=\"0\" style=\"box-shadow:none;-webkit-box-shadow:none;-moz-box-shadow:none;background-color:#ffffff;border-color:#5a5a5a;color:#ffffff;\"><i class='fa fa-bookmark-o unfavorite'><\/i><\/button>","protected":false},"excerpt":{"rendered":"<p>La Covid-19 a profond\u00e9ment impact\u00e9 les modes de consommation et l&#8217;exp\u00e9rience client pour plusieurs institutions. Comprendre les attentes des consommateurs n&#8217;a jamais \u00e9t\u00e9 aussi crucial. Optimiser l&#8217;exp\u00e9rience des clients reste et demeure un enjeu vital pour toutes les institutions en g\u00e9n\u00e9ral et les institutions\/\u00e9tablissements financiers en particulier, compte tenu du caract\u00e8re hautement concurrentiel du secteur et de la criticit\u00e9\/sensibilit\u00e9 de leur activit\u00e9.<br \/>\nPour en parler Achille Tefong, manager chez MicroSave Consulting ( MSC ) \u00e9tait\u00a0accompagn\u00e9\u00a0de Maimouna Sene, consultante ind\u00e9pendante sp\u00e9cialis\u00e9e en exp\u00e9rience client et Alain-Claude Nono, directeur g\u00e9n\u00e9ral chez MTN services financiers mobile au Cameroun et Yann Akind\u00e9l\u00e9, directeur g\u00e9n\u00e9ral de l&#8217;ACEP Cameroun<br \/>\nSession \u00e0 r\u00e9-\u00e9couter ci-dessous<\/p>\n","protected":false},"author":1031,"featured_media":41621,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5451,5462,5473],"tags":[],"region":[5520],"class_list":["post-5400","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-digital-et-fintech","category-video","post_theme-banque-services-financiers-et-assurance-bfsi","post_theme-transformation-digitale","post_theme-experience-client","post_theme-centralisation-client","resource_type-videos","region-afrique-de-louest-et-centrale"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retour sur notre webinaire : La nouvelle \u00e8re de l&#039;exp\u00e9rience client dans les services financiers classiques et digitaux - MicroSave Consulting (MSC)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsave.net\/fr\/blog\/2021\/04\/28\/retour-sur-notre-webinaire-la-nouvelle-ere-de-lexperience-client-dans-les-services-financiers-classiques-et-digitaux\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retour sur notre webinaire : La nouvelle \u00e8re de l&#039;exp\u00e9rience client dans les services financiers classiques et digitaux - MicroSave Consulting (MSC)\" \/>\n<meta property=\"og:description\" content=\"La Covid-19 a profond\u00e9ment impact\u00e9 les modes de consommation et l&#039;exp\u00e9rience client pour plusieurs institutions. 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