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This case study on BRAC Bank shares lessons from its journey and its experiments with agent banking. It highlights its unique initiatives in making the agent banking channel a profit-making proposition.

The Bill & Melinda Gates Foundation commissioned MSC to conduct an action research program to enhance the quality and usage of digital financial services among female traders in open-air and cross-border markets in Kenya. We analyzed 6,000+ transactions in the research. Read our report to see the findings from these financial diaries research.

MSC conducted primary research in Kenya to understand the challenges of female traders in open-air and cross-border markets. The study identified limitations that prevent them from using digital financial services comprehensively. We sought to learn why these owners of micro and small enterprises shy from using credit, savings, insurance, and payments. Faith Njeri is one such woman. Our new blog discusses the financial challenges countless women like her struggle with as they work on their dream of financial independence.

This report assesses agents’ challenges, growth opportunities, risks, and coping mechanisms post-COVID-19. It further provides insights for the digital financial service players to create sustainable strategies for agents, including network maintenance and expansion.

This blog discusses the importance of developing these digital skills for the youth to thrive in today’s digital world. We also outline the critical steps to be followed during the digital skills training to increase its practical applicability.

The PMUY scheme has delivered on its promise by providing more than 80 million connections since its launch. However, the scheme needs a budgetary push to expand LPG usage amongst the targeted customers. In collaboration with the State Rural Livelihood Mission (SRLM), MSC conducted a pilot with self-help groups (SHGs) in Madhya Pradesh. The pilot suggests that credit facility to avail loans for LPG canisters and higher subsidies to Ujjwala customers will go a long way to enhance LPG usage.