“Train me like this”: Lessons from the pilot on IIBF BC/BF certification
Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF exam, only 62% passed the exam. This blog details out the challenges faced by BC agents in passing the IIBF BC/BF exam. It also offers suggestions to policymakers on graded certifications based on the type of services offered by BCs.
This report maps the uptake and usage of DFS in India and highlights lessons from the country’s experience around the expansion of agent networks. It further provides recommendations for financial service providers, regulators, and policymakers to boost rural CICO networks.