Nancy has been involved in providing technical assistance and training support to banks, mobile network providers, financial institutions and third-party providers in India, Jordan, Kenya, Malawi, Nigeria, Ghana, Sierra Leone, and Uganda. Her areas of expertise include DFS strategy development, agent network deployment and scale-up, market insights for innovations and design, fraud and risk management, marketing, relationship management, and business development.

Prior to joining MSC, Nancy was at Equity Bank Holdings, Kenya where she played a pivotal role in the setup, training, monitoring, and management of the Bank’s Agency Network. She also has experience in various bank operations including business development, clearing and settlement, and account management. She holds an MBA with specialization in e-commerce from the Catholic University in Kenya. She is fluent in English, Kiswahili, and Kikuyu.