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Grievance and Risk Management - Projects

Scaling agent viability and quality

Scaling agent viability and quality

Protecting vulnerable customers through responsible agents

Protecting vulnerable customers through responsible agents

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The missing link for agents: A review of agent grievance resolution systems in India

The missing link for agents: A review of agent grievance resolution systems in India
Apr 2, 2026
The role of mobile money providers and their agents in protecting customers’ data

The role of mobile money providers and their agents in protecting customers’ data
Dec 22, 2022
How are Mobile Money Agents Protecting Customers’ Data in Uganda?

How are Mobile Money Agents Protecting Customers’ Data in Uganda?
Dec 19, 2022
The missing link for agents: A review of agent grievance resolution systems in India

The missing link for agents: A review of agent grievance resolution systems in India
Apr 2, 2026
Mobile money agents: Sustainability in a digital era – Findings from Kenya

Mobile money agents: Sustainability in a digital era – Findings from Kenya
Aug 12, 2022
Impact of the COVID-19 pandemic on CICO agents

Impact of the COVID-19 pandemic on CICO agents
Jun 12, 2020
The role of mobile money providers and their agents in protecting customers’ data

The role of mobile money providers and their agents in protecting customers’ data
Dec 22, 2022
Building agent trust among customers

Building agent trust among customers
May 5, 2022
The resilience of bank agents in Bangladesh through the COVID-19 pandemic

The resilience of bank agents in Bangladesh through the COVID-19 pandemic
Jan 28, 2022
How are Mobile Money Agents Protecting Customers’ Data in Uganda?

How are Mobile Money Agents Protecting Customers’ Data in Uganda?
Dec 19, 2022
The role of DFS agents during the Covid-19 crisis

The role of DFS agents during the Covid-19 crisis
Apr 16, 2020
CICO Agents: The under-valued “first responders”

CICO Agents: The under-valued “first responders”
Apr 15, 2020