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Mobile money agents: Sustainability in a digital era – findings from Kenya
This report assesses agents’ challenges, growth opportunities, risks, and coping mechanisms post-COVID-19. It further provides insights for the digital financial service players to create sustainable strategies for agents, including network maintenance and expansion.
1 min
Aug 12, 2022 by MSC
GSMA commissioned MSC to assess the status of cash-in cash-out (CICO) agents in Kenya.
In this report, we assessed agents’ challenges, growth opportunities, the risks they face, and their coping mechanisms post-COVID-19. Our new report from this research has more insights for digital financial service players to create sustainable strategies for agents, such as network maintenance and expansion.
Download this report here
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