MSC designs inclusive, customer-centric financial solutions in partnership with a wide range of financial service providers (FSPs), such as central banks, commercial banks, NBFCs, MFIs, FinTechs, and payment banks. We help institutions improve outreach, strengthen internal systems, and deliver accessible products that address the real needs of low- and moderate-income (LMI) populations.
With more than two decades of global experience, we blend technical expertise with on-the-ground insights across Asia, Africa, and the Pacific. Our work supports the development and scale-up of tailored savings, credit, insurance, pension, and remittance products that enhance financial security for underserved segments, particularly women, smallholder farmers, gig workers, and microenterprises.
We also advise ecosystem enablers, such as postal networks, self-regulatory organizations (SROs), and apex bodies. We work closely with platforms to promote responsible finance through improved governance, regulatory engagement, and stronger client protection standards.
Digital transformation is central to our work. MSC helps financial institutions and FinTechs adopt agent banking models, launch digital credit and embedded finance solutions, and shift to paperless onboarding. Our interventions improve operational efficiency, reduce service costs, and strengthen delivery at the last mile, all while safeguarding responsible digital finance practices.
MSC empowers financial service providers to operate more sustainably and inclusively through strategy development, product innovation, and capacity building. We use behavioral diagnostics, human-centered design, and data-driven insights to ensure our solutions are both practical and scalable.
Our research empowers institutions to expand meaningful financial access, enhance customer engagement, and contribute to more equitable financial ecosystems worldwide.
What we do
With 25+ years of experience across Asia and Africa, MSC has deep expertise in the banking, financial services, and insurance (BFSI) sector. Our efforts promote growth and resilience as we make credit, insurance, and digital finance accessible to underserved people.
MSC (MicroSave Consulting) is a trusted partner for central banks across Asia and Africa. We help central banks steer resilient, inclusive, and innovation-driven financial systems.
MSC provides research-based advisory, technical assistance, and capacity-building services to expand access to inclusive insurance.
Signature projects
FAQ
MSC works with a wide range of financial service providers, which include commercial banks, central banks, non-banking financial companies (NBFCs), microfinance institutions (MFIs), FinTechs, payment banks, inclusive insurers, and apex regulatory bodies. We provide consulting, technical assistance, and capacity building to help these institutions serve low- and moderate-income populations more effectively.
MSC partners with central banks to design and implement inclusive, resilient, and innovation-driven financial systems. We provide strategic advice and hands-on technical support. We also help regulators strengthen supervisory frameworks, risk-based oversight, and governance structures. This keeps the financial sector stable while expanding access for underserved populations. Further, we support digital transformation through work on payment systems, electronic Know Your Customer (e-KYC), interoperability, and data-driven policy analytics. This work enables central banks to harness RegTech and SupTech effectively. In addition, we support national financial inclusion strategies and institutional capacity building to promote sustainable and customer-centric access to finance.
MSC follows a customer-centric, ecosystem-focused, and digital-first approach to inclusive financial services. This approach helps low- and moderate-income (LMI) individuals, women, smallholder farmers, microenterprises, and other underserved groups access high-quality financial services. We partner with banks, NBFCs, MFIs, FinTechs, payment networks, regulators, and ecosystem bodies to design savings, credit, insurance, pension, and payment products that respond to real user needs. We use human-centered design, behavioral diagnostics, and data-driven insights. We also combine product innovation with channel development and digital transformation to help institutions deploy agent banking, mobile money, and embedded finance solutions. At the same time, we strengthen risk management, governance, and client protection to ensure that expanded outreach remains responsible and sustainable. MSC also supports financial institutions that establish agency banking and merchant payment offerings. Our support covers go-to-market strategy, merchant training, pricing, partnerships, piloting, scale-up, and risk management.
Yes. Digital transformation is central to MSC’s financial services practice. We help financial institutions and FinTechs adopt agent banking models, launch digital credit and embedded finance solutions, and implement alternative credit scoring. We also enable paperless customer onboarding, digitize grievance resolution mechanisms, and integrate with FinTech partners. These efforts build the digital architecture required for scale. Our work addresses both the technology layer and the human factors to ensure that digital products remain trusted, affordable, and accessible for low-income customers.
MSC’s financial services practice operates across Asia, with particular depth in India, Bangladesh, Indonesia, Pakistan, and Southeast Asia. We also work across Sub-Saharan Africa, including Kenya, Nigeria, Ghana, Tanzania, and Ethiopia. Our experience extends to West Africa, including Senegal, Côte d’Ivoire, and the Democratic Republic of the Congo, as well as the Pacific. We combine global expertise with deep local market knowledge, with offices in 11+ countries and more than 27 years of on-the-ground experience.
MSC provides end-to-end savings solutions for financial service providers (FSPs) across Asia and Africa. Our support includes savings product design, customer segmentation for low- and moderate-income populations, digital savings account deployment, and agent-based savings mobilization. We have helped banks, MFIs, and payment providers design savings products tailored to smallholder farmers, gig workers, women entrepreneurs, and microenterprises. These populations often remain underserved by conventional savings instruments.
