CGAP: Uganda; The role of mobile money providers and their agents in protecting customers data

• Nov 8, 2023
• 1 min

The study presents findings from a research commissioned by CGAP. MSC conducted this research to identify responsible practices employed by mobile money agents in Uganda to safeguard their customers’ data and examine the role of providers as they promote these practices in the country. It also examines how Uganda’s Data Privacy & Protection Act has helped strengthen providers’ data protection practices.

MSC in partnership with CGAP conducted a research on the role of mobile money providers and their agents in protecting customers data. This research identified responsible practices employed by mobile money agents and providers to safeguard customer data, particularly for female agents and customers. It examined factors that enabled agents to manage customer data responsibly and assessed the alignment of consumer protection standards with mobile money guidelines in Uganda. The MSC team conducted qualitative research with customers, agents, and mobile money providers. The study intends to strengthen data protection policies, agent practices, and providers’ support to build a responsible mobile money ecosystem in Uganda.