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Grievance and Risk Management - Projects

Scaling agent viability and quality

Scaling agent viability and quality

Protecting vulnerable customers through responsible agents

Protecting vulnerable customers through responsible agents

Resources

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The role of mobile money providers and their agents in protecting customers’ data

The role of mobile money providers and their agents in protecting customers’ data
Dec 22, 2022
How are Mobile Money Agents Protecting Customers’ Data in Uganda?

How are Mobile Money Agents Protecting Customers’ Data in Uganda?
Dec 19, 2022
Mobile money agents: Sustainability in a digital era – Findings from Kenya

Mobile money agents: Sustainability in a digital era – Findings from Kenya
Aug 12, 2022
Mobile money agents: Sustainability in a digital era – Findings from Kenya

Mobile money agents: Sustainability in a digital era – Findings from Kenya
Aug 12, 2022
Impact of the COVID-19 pandemic on CICO agents

Impact of the COVID-19 pandemic on CICO agents
Jun 12, 2020
Measuring Risk in Agent Networks – What Risks Are Inherent in Agency Business and How to Track Them

Measuring Risk in Agent Networks – What Risks Are Inherent in Agency Business and How to Track Them
Mar 6, 2018
The role of mobile money providers and their agents in protecting customers’ data

The role of mobile money providers and their agents in protecting customers’ data
Dec 22, 2022
Building agent trust among customers

Building agent trust among customers
May 5, 2022
The resilience of bank agents in Bangladesh through the COVID-19 pandemic

The resilience of bank agents in Bangladesh through the COVID-19 pandemic
Jan 28, 2022
How are Mobile Money Agents Protecting Customers’ Data in Uganda?

How are Mobile Money Agents Protecting Customers’ Data in Uganda?
Dec 19, 2022
The role of DFS agents during the Covid-19 crisis

The role of DFS agents during the Covid-19 crisis
Apr 16, 2020
CICO Agents: The under-valued “first responders”

CICO Agents: The under-valued “first responders”
Apr 15, 2020