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Grievance and Risk Management - Projects

Scaling agent viability and quality

Scaling agent viability and quality

Impact of the COVID-19 pandemic on CICO agents: Senegal country report

Impact of the COVID-19 pandemic on CICO agents: Senegal country report

Full and successful implementation of the third-party agent network for CAURIE MFI

Full and successful implementation of the third-party agent network for CAURIE MFI

Technical assistance to Equity Bank on products and channels

Technical assistance to Equity Bank on products and channels

Agent network accelerator studies

Agent network accelerator studies

Pathways to enhancing financial inclusion

Pathways to enhancing financial inclusion

Resources

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  • Report
    Report
  • Presentation
    Presentation
  • Video
    Video
  • Blog
    Blog
  • Podcast
    Podcast
Breaking barriers: A study on female cash-in cash-out (CICO) agents and their potential to drive financial inclusion

Breaking barriers: A study on female cash-in cash-out (CICO) agents and their potential to drive financial inclusion
Mar 21, 2025
Investing with heart and wisdom: Strategic amplification of female agency frontlines

Investing with heart and wisdom: Strategic amplification of female agency frontlines
Mar 18, 2025
Using a behavioral lens to develop training and marketing tools to enable agents to sell non-CICO (cash-in and cash-out) use cases in India – MicroSave Consulting (MSC)

Using a behavioral lens to develop training and marketing tools to enable agents to sell non-CICO (cash-in and cash-out) use...
Sep 18, 2024
Breaking barriers: A study on female cash-in cash-out (CICO) agents and their potential to drive financial inclusion

Breaking barriers: A study on female cash-in cash-out (CICO) agents and their potential to drive financial inclusion
Mar 21, 2025
Putting agents to use: Insights from a multicountry research on customer’s usage of CICO agents

Putting agents to use: Insights from a multicountry research on customer’s usage of CICO agents
Sep 9, 2024
SATHI Evaluation report

SATHI Evaluation report
Jul 3, 2024
The role of mobile money providers and their agents in protecting customers’ data

The role of mobile money providers and their agents in protecting customers’ data
Dec 22, 2022
Re-imagining Agent Network Management – What Have We Learnt?

Re-imagining Agent Network Management – What Have We Learnt?
Jun 23, 2017
Highlights of the webinar on “Catalytic interventions for better CICO management”

Highlights of the webinar on “Catalytic interventions for better CICO management”
Jun 2, 2022
Building agent trust among customers

Building agent trust among customers
May 5, 2022
The resilience of bank agents in Bangladesh through the COVID-19 pandemic

The resilience of bank agents in Bangladesh through the COVID-19 pandemic
Jan 28, 2022
Investing with heart and wisdom: Strategic amplification of female agency frontlines

Investing with heart and wisdom: Strategic amplification of female agency frontlines
Mar 18, 2025
Using a behavioral lens to develop training and marketing tools to enable agents to sell non-CICO (cash-in and cash-out) use cases in India – MicroSave Consulting (MSC)

Using a behavioral lens to develop training and marketing tools to enable agents to sell non-CICO (cash-in and cash-out) use...
Sep 18, 2024
How are Mobile Money Agents Protecting Customers’ Data in Uganda?

How are Mobile Money Agents Protecting Customers’ Data in Uganda?
Dec 19, 2022