Course at a glance

Risk and fraud pose significant strategic and operational threats for digital financial service (DFS) deployments – and reduce customer uptake and usage. This course analyses risk and fraud management from the demand side (customer level) perspective, as well as the supply side (agent network and provider level) perspective, and equips providers with prevention and mitigation strategies.

Why this training?

This course provides participants with strategies and tactics for service quality by providers, as well as their agents and customers to manage risk and fraud. It empowers participants to establish a framework for the sustainable management of risk and fraud within their deployments.

Who should attend?

Middle to senior level managers in Risk, Compliance, Internal Audit, and Operations departments within mobile network operators, banks, other financial institutions and third-party providers looking to strengthen controls to safeguard user funds and to protect their DFS businesses from internal and external fraud. Chief Information Officers and IT managers will also greatly benefit from this course to better manage their internal systems and procedures. 

We recommend 2-3 participants attend from each organisation as experience has shown that teamwork greatly improves dissemination of learning’s back to the institution.

Topics covered

Risks and DFS Overview

Frameworks: Making DFS Safer

A Firm Level Approach to Risks

Practical Applications of Frameworks in DFS

Risk Categorization and Technology Risks

DFS Marketing and Communications

Partner Risks and Customer Risks

Ethics, Governance and Risk Culture

Provider Protection from Fraud

Scenarios and Capabilities for Strategic Risk Planning

Testimonials from past participants
Our general trainings