Course at a glance

Interest in agency or agent banking have burgeoned across emerging markets. Financial institutions see this as a cost-effective way to grow and serve their customer base beyond the coverage by brick-and-mortar branches. Yet many banks seem to struggle with where to start or how to scale. Banks must consider critical strategic and operational issues in rolling out their agency banking operations, including agent network management, product innovation, risk and fraud management, and partnerships.  This is where we come in.

Why this training?

This course will equip you with insights and effective strategies to build, manage, and grow your agency and agent banking operations.  You will learn:

How to define roles, responsibilities, and KPIs for agency/agent banking operations;

How to establish and manage agent networks effectively;

How to set up your agent or agency banking back office operations;

The process of identifying, selecting, and procuring appropriate technology solutions and necessary partnerships for success;

How to identify, mitigate and manage agency or agent banking related risks

Who should attend?

Target audience: The course targets middle and senior managers within banks and other financial institutions seeking to launch or grow their agency banking operations. The course is relevant for specialized agency banking units and other functions, such as operations, marketing, and risk, that lend support to agency banking operations

Topics covered

Agent and agency banking strategy

Agent network models

Agent selection and onboarding

Compensating the agent network

Agent training, monitoring, and support

Liquidity management

Technology and partnerships

Key roles and back office operations

Risk and fraud management

Product innovation and development

Our general trainings