Course at a glanceRisk and fraud pose significant strategic and operational threats for digital financial service (DFS) deployments—and reduce customer uptake and usage. This course analyzes risk and fraud management from the perspective of the demand side (at the customer level) perspective and the supply side (at the agent network and provider level). It equips providers with prevention and mitigation strategies.
Why this training?
This course provides participants with strategies and tactics for service quality by providers, and their agents and customers, to manage risk and fraud. It empowers participants to establish a framework for sustainable risk and fraud management within their deployments.
Who should attend?
Middle- to senior-level managers in risk, compliance, internal audit, and operations departments within mobile network operators, banks, other financial institutions, and third-party providers looking to strengthen controls to safeguard user funds and to protect their DFS businesses from internal and external fraud. Chief Information Officers and IT managers will also benefit greatly from this course to better manage their internal systems and procedures.
We recommend two or three participants attend from each organization as experience has shown that teamwork greatly improves dissemination of lessons back to the institution.
Topics covered
Risks and DFS overview
Frameworks: Making DFS safer
A firm-level approach to risks
Practical applications of frameworks in DFS
Risk categorization and technology risks
DFS Marketing and Communications
Partner Risks and Customer Risks
Ethics, Governance and Risk Culture
Provider Protection from Fraud
Scenarios and Capabilities for Strategic Risk Planning
Testimonials from past participants
“The training was enlightening especially with respect to group and panel discussions, which provided new insights and viewpoints previously not considered. As a department focus has previously been on fraud risks without taking into account the broader scope of risks facing the industry and potential interdependencies. “Thought provoking”
John Kamanyire | MTN – Uganda
“The facilitators had in-depth knowledge about the course; they were able to provide relevant answers to questions asked. Excellent course, very informative and well delivered by an excellent and knowledgeable faculty in the field of DFS.”
Ehigiamusoe Lilian | Lapo MFB – Nigeria
“The course formed for me the understanding of the environment around fraud in DFS and is delivered in a very practical way. It addresses the problem from a provider’s perspective without separating MNOs and banks. It brought the clarity on what an organisation needs to have in place in order to prevent, detect and mitigate risks and fraud in DFS.”
Vladislav Nimerenco |NCELL – Nepal
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