Agent and merchant network strategy and expansion

Building, optimizing, and scaling agent and merchant networks to serve as critical touchpoints for financial service delivery by enhancing CICO points, and payment acceptance infrastructure.

Product innovation and customer-centric design

Co-designing and testing inclusive financial products for underserved populations—especially women—with the FSPs by leveraging last-mile delivery channels and iterative pilot models.

Capacity building and business enablement of agent networks

Building sustainable agent networks through tailored training, business support, and gender- intentional models that empower frontline agents to thrive as trusted financial service providers.

Operational resilience and sustainability

Improving agent liquidity, reducing costs, and ensuring the long-term viability of the distribution networks. Supporting FSPs to create agent network models that support better unit economics.

Digital and data-driven enablement of the distribution channel

Using data analytics, digital payments, and fintech partnerships to enhance the efficiency, accessibility, and affordability of last-mile financial services; including GDD.

Policy, ecosystem, and partnerships

Fostering strategic partnerships and policy engagement to scale inclusive finance through embedded models and alternative distribution channels.

Monitoring and impact measurement

Tracking adoption, usage, and economic impact of deploying agent networks to refine strategies and improve financial inclusion outcomes.

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