CICO Agent Lifecycle – Interactive Digital Flipbook
by Raghuveer Dinavahi, Saloni Tandon and Surbhi Sood
May 19, 2022
1 min
Across the globe, a typical CICO agent goes through a range of experiences across various stages in their journey. MSC has developed the Agent Lifecycle (ALC) a framework to understand the challenges both male and female CICO agents face along their journey and propose targeted interventions to address them.
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