Course at a glance

In spite of the promise of digital financial services (DFS), challenges abound. Many deployments remain hopelessly under used, and both uptake and usage remain a challenge. Other stakeholders including traditional financial service providers, policy-makers, donor and other support agencies struggle with the complexities of digital finance ecosystems. Much of this is due to the overwhelming volume information (of variable quality) on DFS, which leaves many confused and unsure of how to make sense of the topic.

This course provides a clear overview of all the foundational aspects of digital finance necessary to optimise strategic clarity and operational decision-making – and thus to effectively serve the mass market at scale.

Why this training?

By taking the course, participants will acquire foundational principles to facilitate development of successful DFS deployments. The course helps participants develop mental maps to understand the interplay of different aspects of digital finance ecosystems and the critical success factors that determine outcomes.

Who should attend?

This course is intended for professionals seeking to understand the core elements of successful digital financial services, including financial and non-financial institutions, donors/investors, regulators/policy makers and other stakeholders. We recommend 2-3 participants attend from each organisation as experience has shown that teamwork greatly improves dissemination of learnings back to the institution.

Topics covered

Role of DFS in Financial Inclusion

DFS Ecosystem & Constraints Framework

Product Innovation and Design

Agent Network Management

DFS Risk & Fraud

DFS Marketing & Communications

Managing Data Analytics

DFS Evolution – Looking into the Future

Testimonials from past participants
Our general trainings