Here’s an interesting video on ‘Client protection in digital financial services’. As mobile banking is gradually gaining ground; it also raises concerns for client protection especially for low income clientele who are not familiar with formal financial services and new age technology. So, how should MNOs, agent network managers and banks protect end clients? Watch MSC Responsible Finance expert Veena Yamini discuss key issues concerning client protection in mobile banking. MicroSave has conducted research in India and elsewhere around this topic and has developed a customer protection assessment tool. And based on these findings MicroSave continues to provide insights to agent network managers and service providers to design their product and channel management in such a way to ensure better client protection.

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