Ghiyazuddin Mohammad – Manager, Digital Financial Services and Country Programme Development for Indonesia – presented at the International Telecommunication Union (ITU) workshop on “Digital Financial Services and Financial Inclusion” in Geneva, Switzerland on 14-15 December 2015.
Ghiyaz was part of the Customer Protection working group and presented on the topic – “”Mitigating Consumer Risks in DFS: Perspectives From Indonesia””. The presentation highlighted top five consumer risks related to digital financial services as identified in Indonesia. These risks are – low customer awareness, poor customer experience, poor quality of agents, remote transactions in the absence of customers and liquidity management issues. Ghiyaz talked about ways to mitigate these risks both from a policy and provider perspective.