Organizational transformation of Faulu Microfinance Bank, Kenya

• Jul 30, 2025
• 1 min

Faulu Microfinance Bank, a market leader, is one of the fastest-growing microfinance institutions in Kenya, with 43 banking branches and 21 marketing offices. The bank upgraded its core banking system to drive the efficiency and growth of the bank’s assets and liabilities. The bank contracted MSC to help with its transformation and drive effective and efficient credit and deposits. 

MSC provided technical assistance to reengineer the credit and operations processes, conduct client segmentation, and develop a credit scoring model and strategy to drive deposits through the current and savings accounts. Faulu implemented these improvements. As a result, Faulu refined and enhanced its credit, operations, and finance processes. It now provides a better customer experience through improved processes and efficiency. 

The key results from the intervention included a 28% reduction in costs, 2X efficiency, a 50% reduction in turnaround time, diversified liability sources, and helped future-proof the organization. 

Faulu Microfinance Bank commissioned the project.