When we came to MSC in 2001, we had grown from 2,982 to 109,000 customers and were facing capacity constraints. MSC helped us understand customer needs and convert those needs into products and services. Later (in 2010), MSC again supported us with systems, risk management frameworks, processes, and structures as we transformed into a bank.

MSC are titans of the industry. You have been real thought partners as we have worked through our strategy on capital. You have helped us think about what we can do to have a real impact on people’s lives, drawing on lessons across South Asia and Africa. I also love that you do not fall prey to silver bullet thinking. It is all about low-income lives and how we have impact in them, and if that is FinTech that will do it, if it is payments, if it is credit, it does not really matter. You are centered and focused on impact, and that has been really important for us. We just appreciate the partnership, the responsiveness, and the great relationships we have with your team

I have been aware of MSC for about 20 years and have been impressed with its commitment to financing for low-income individuals during this time. In my work with MSC, I found their work to be of very high quality. The best part is that MSC not only analyzes the issues but also proposes feasible solutions and then helps in advocating for the solution. For grassroots organizations like SEWA, MSC is an ideal partner with a commitment to the same goals and having complementary knowledge and skills.

The MSC team is always my first port of call for expertise in the inclusive finance market. The team understands the market and regulatory environment. It has expertise in areas, such as mobile money, FinTech, digital banking, agency banking, consumer protection, digital identity, and KYC. I recommend MSC services highly to help your organization create a significant impact in the Indonesian market.

At NextBillion, we regularly turn to MicroSave for insights and analysis on mobile finance, microfinance and other financial inclusion topics. It’s an absolutely essential resource for people interested in financial services in emerging markets.

I highly recommend MicroSave’s (now MSC) resource material and consulting expertise. The MicroSave (now MSC) website provides a vast array of topics and opinion pieces, backed by cutting edge field based research that is easily digested. The team is productively neurotic, fresh material is available daily which allows one to keep up to speed in the financial inclusion and digital finance space.