Digital transformation of BURO, Bangladesh

• Jul 30, 2025
• 2 min

MSC supported the end-to-end digital transformation of BURO, one of Bangladesh’s leading microfinance institutions (MFIs), to strengthen its operational efficiency, expand outreach, and enhance customer experience. The objective was to help BURO adopt appropriate digital technologies, upskill its workforce, and diversify its product offerings to better serve its clients.

We followed a three-phase approach:

1. Assessment and project design: We began with a comprehensive baseline assessment to understand BURO’s existing business model, technology landscape, and operational capabilities. This phase included a strategic planning exercise to define the digital transformation roadmap and the design of a pilot project aligned with BURO’s long-term goals.
2. Pilot preparation: We strengthened BURO’s internal capacity by establishing the necessary back-end systems, defining operational processes, and aligning human resources. Our team worked closely with BURO to ensure the institution was ready to effectively launch the pilot phase.
3. Pilot implementation and strategic planning: We supported the rollout and real-time monitoring of the digital pilot. Based on the findings and insights from this phase, we facilitated a final round of strategic planning to refine the digital transformation strategy and prepare for scale-up.

The first phase involved baseline assessment and project design, where we conducted a strategic planning exercise on the business model and pilot project. In the second phase of pilot preparation, we focused on establishing the back-end systems and HR resources needed to roll out the pilot phase. The last phase was pilot rollout and monitoring, followed by final strategic planning. For more details, read the case study here.

MetLife Foundation commissioned the project.