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Tag: BC agents in India

Video

MSC

Course for Business Correspondents (BC) in the Indian banking scenario

Interest in agent banking continues to soar across emerging markets. Financial institutions see this as...
May 16, 2022

Mimansa Khanna and Sombul Munshi

A toolbox for business correspondent agents for better customer engagement

MSC and FIA Global developed and tested a toolbox of behavioral change communication tools to...
May 16, 2022

Akhand Tiwari, Mimansa Khanna and Sombul Munshi

Testing a behavioral design approach to deliver product information at...

Low- and moderate-income (LMI) Indians have limited customer awareness and behavioral biases, which affect how...
May 16, 2022
Video

MSC

Banking Correspondent (BC) Agent incentives – Eko India financial services

Incentives play a key role in driving business, motivation, and usage of an agent network...
Apr 21, 2022

Shobhit Mishra, Piyush Poddar and Ravi Kant

Role of technology in scaling up the BC Sakhi network...

The case study charts how Uttar Pradesh State Rural Livelihoods Mission (UPSRLM) used technology to...
Apr 19, 2022

Akhand Tiwari, Moinuddin Mohammed and Ravi Kant

“Train me like this”: Lessons from the pilot on IIBF...

Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF...
Jan 21, 2022
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

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