Over the counter transactions – Liberation or a trap? – Part I
The first blog in this series highlights that over the counter (OTC) transactions alone cannot deliver the digitally enabled financial inclusion many of us are working towards.
We are seeing that MNOs and banks are increasingly trying to go the OTC route in the developing world – look at Bangladesh, Pakistan, Ghana and India. The burning question is, why? There could possibly be several reasons, the needs of the MNOs, the needs of the banks, and the needs of the customers.