This paper highlights the role of e-banking in improving financial access to the poor. It brings forth three major reasons viz. inadequate customer value proposition for the end users, a poorly developed business case for the companies collaborating, and a debilitating environment, responsible (one or all) for successful implementation of e-banking solution. This note concludes with highlighting opportunities for financial institutions and telecommunications companies, regulators’ willingness and understanding the present market demands for enhancing financial inclusion.

Leave Comments