Graham Wright
Group Managing Director
Graham A.N. Wright is the founder and Group Managing Director of MSC. He pioneered much of the core of market-led approach used by MSC.
Posts by Graham Wright
The Corner Shop Diaries project: How small businesses in developing countries coped with the pandemic, helped the neighborhood to survive the lockdown, and embarked on the challenging journey to recovery
This blog offers a glimpse into the Corner Shop Diaries research in eight countries across Asia and Africa.
Feb 17, 2021
Graham Wright, Rahul Chatterjee, Raunak Kapoor and Anne Marie van Swinderen
Feb 17, 2021
Graham Wright, Rahul Chatterjee, Raunak Kapoor and Anne Marie van Swinderen
Impact of the COVID-19 pandemic on low- and moderate-income (LMIs) populations and micro, small, and medium enterprises (MSMEs)- Comparative report
This report provides an overview of the impact of COVID-19 on low- and moderate-income (LMIs) populations, and micro, small, and medium enterprises (MSMEs), and cash-in and cash-out (CICO) agents, in Asia and Africa, their coping strategies, and recommendations for policymakers and financial service providers to support them.
Jan 27, 2021
Paper: Optimizing awareness, communication, and outreach for government payments in times of crisis
This paper outlines the essential components of communication and outreach programs for both the supply and demand side. It quotes examples from PMKGY, the relief package launched by the Government of India amid the COVID-19 outbreak, to highlight the challenges around communication that recipients and frontline workers faced.
Oct 8, 2020
Survival, recovery, and building resilience: Transformation of financial institutions in the times of COVID-19 – Part 2
This blog looks at how financial institutions can build upon the survival strategies to recover and transform during the COVID-19 pandemic and afterward.
Aug 21, 2020
Survival, recovery, and building resilience: Transformation of financial institutions in the times of COVID-19 – Part 1
The COVID 19 global pandemic has affected the lives, health, and livelihoods of entrepreneurs, and they have been struggling to repay loans from financial institutions. This blog highlights recommendation from MSC for financial institutions to survive in the wake of COVID-19.
Aug 13, 2020
Coping with COVID-19
The report discusses what the LMI segments know, understand, and feel about the COVID-19 outbreak and examines its effect on them. The report also highlights actionable recommendations for policymakers to design suitable interventions that can help the LMI segment cope better in this difficult situation.
Jun 12, 2020
CICO agent training comic on Coronavirus
MSC’s comic booklets on COVID-19 are illustrated narratives that build awareness among CICO agents and their customers during the pandemic. These comics feature rich visual stories to generate awareness, influence precautionary behavior, and drive the safety of agents.
Jun 2, 2020
Graham Wright, Ravi Kant, Nancy Kiarie, Zeeshan Ali, Sharad Bangari and Anant Tiwari
Jun 2, 2020
Graham Wright, Ravi Kant, Nancy Kiarie, Zeeshan Ali, Sharad Bangari and Anant Tiwari
Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.
Feb 18, 2020