Graham Wright

Group Managing Director

Graham A.N. Wright is the founder and Group Managing Director of MSC. He pioneered much of the core of market-led approach used by MSC.

Graham A.N. Wright is the founder and Group Managing Director of MSC. He pioneered much of the core of market-led approach used by MSC. He has around 30 years of experience in emerging markets underpinned by five years of experience in management consultancy, training and audit with Arthur Andersen in Europe. Graham has worked with banks, MFIs, telecoms, and regulators in Bangladesh, India, Indonesia, Nepal, Pakistan, the Philippines, Vietnam, Zimbabwe, Kenya, Uganda, South Africa, Tanzania, and Zambia. Graham oversees Digital Financial Services, Strategic Initiatives, Knowledge Management, and Global Insights within MSC. During his time as the head of MSC in Africa, he spearheaded work to transform both Equity Bank and Kenya Post Office Savings Bank and collaborated in the design and initial testing of M-PESA. He has headed several teams working on digital financial services solutions for banks, mobile network operators, and MFIs in Asia, Africa, and Latin America.

Posts by Graham Wright

Mobile internet access – the next frontier for ‘Tech’

Limited mobile internet connectivity has significant implications for techs that seek to serve the mass market.

The white spaces of the digital divide: 3G+ haves and have-nots

Examines the implications of the observation that in most rural villages, the infrastructure to support fintech remains inadequate.

Can Disruptive Innovation Respond to the Financial Service Needs of Poor People?

In his address at the 2017 Mastercard Foundation Symposium on Financial Inclusion, Graham Wright, Director, MicroSave asks how fintech providers plan to solve the financial service needs of billions of poor, innumerate and illiterate people across the globe.

The relative risks to the savings of poor people

In view of the highly risky nature of saving in the informal sector, it is probably necessary to think more about helping clients understand the relative risk of saving in these semi-formal institutions. It should also be noted that the evidence from this study suggests that poor people do value some form of external accountability.

Two perspectives on savings services

There are no magic formulas for designing appropriate savings products for poor people: it requires market research and careful, systematic product development. But the rewards for the Microfinance Institutions that undertake these exercises in terms of profits and client loyalty can be remarkable, and well worth the investment.

The Agent Profitability Conundrum in India – Time for Differentiated Agents?

The blog highlights agent profitability conundrum in India. Is it time for differentiated agents? As half of agents in India are dedicated, with agency business being only source of income.

DFS 101

This video highlights the benefits of enrolling for our course in digital financial services(DFS101): Some of these benefits are; The opportunity to transform your business and to respond to the emerging challenges and opportunities that the digital financial opportunities offers us all. 

Customer Protection in Indian Digital Financial Services: Part 1: Recourse

The blog describes the status of customer protection practices embedded into digital financial service offerings in India.