Human-centered design often stumbles due to inadequate research. This note emphasizes the importance of research to gain rich customer-centric insights—the most important element of HCD.

We explore the importance of digitization for MFIs and the impact of microfinance in empowering women in Bangladesh through our concept of “Financial Services Space”.

Agent optimization is a universal challenge. MSC’s geospatial mapping in two blocks of India sheds light on how agents can be placed optimally.

The study showcases the effectiveness of using geospatial analysis and smart data collection techniques. This would help analyze and provide recommendations to improve access to financial services.

The paper discusses the role that creative economies can play in transforming the tourist regions as engines of youth employment growth and upskilling.

This consumer behavior research aims to investigate why this is so, examining the gender centrality in digital financial services (DFS) in Bangladesh. The study focused only on mobile financial services as the most prevalent form of DFS in Bangladesh.

This briefing note introduces MSC’s gender centrality framework and explains how financial service providers and policymakers can help to promote the gender equality.

Read the story behind how MicroSave started from a small project and grew to MSC (MicroSave Consulting) a boutique consulting company, through 20 years of hard work across geographies.