Digital payments in India are about to reach an inflection point where we expect a threefold growth in value to USD 10 trillion by 2026, with every two out of three payments being non-cash. Our two-part series highlights the evolutionary and revolutionary initiatives in India that are currently driving the growth of digital payments.

Digital payments in India are about to reach an inflection point where we expect a threefold growth in value to USD 10 trillion by 2026, with every two out of three payments being non-cash. Our two-part series highlights the evolutionary and revolutionary initiatives in India that are currently driving the growth of digital payments.

India stands at the forefront of developing AI capabilities in payment services—FSPs in India have invested more than USD 3.2 billion to create AI-driven solutions. This white paper introduces NPCI’s “Conversational Payments on UPI” solution and discusses how it can provide users with a seamless payment experience. We also explore factors that could influence the adoption of conversational payments in India and opportunities for financial service providers to offer conversational payments-based solutions.

Rydo is a digital platform for auto-rickshaw drivers. It offers ride-hailing services in tier 1 and 2 cities and towns of India. It intends to improve mobility digitization in small towns with the power of ONDC. The blog describes how Rydo plans to use this digital transformation for the benefit of drivers to provide them with timely credit, easy repayment options, health coverage, and much more.

GoGullak aims to improve the relationship of money with individuals. Based on the concept of ‘Gullaks’ or containers, users can allocate money in different expense categories. This enables them to manage their finances with better control. Read on to learn how GoGullak uses this principle to automate the allocation of expenses and investments and provide personal financial advice using AI and ML.

The previous blog discussed the state of India’s digital payments ecosystem. This blog looks at where and how it may evolve further.

In recent years, India has moved to a leading position in digital payments and developed an ecosystem that enables the uptake and usage of digital payments. Many countries now seek to replicate India’s payments systems, particularly the Unified Payments Interface (UPI). This blog highlights the evolution of India’s payments landscape and looks into issues and ideas that contributed to this evolution. It briefly discusses the controversial waiver of the merchant discount rate (MDR) to increase the number of use cases in the person-to-merchant (P2M) category.

This is the first blog in a three-blog series on the whitepaper titled “How Digital Payments Drive Financial Inclusion in India. The series is built around the whitepaper, which provides evidence-backed insights on the evolution of digital payments in India and the current barriers and triggers for providers and users. It also covers critical use cases that can steer the shift toward digital payments for the mass market—and the concerted efforts needed from different stakeholders to make that shift possible.